GLASSTEK Sales Policies and Important Disclaimer
Bolt on Style Hoods
IMPORTANT NOTICE: Glasstek Inc. HIGHLY recommends two hood pins in the front for safety on all bolt on styles!
Bolt on hoods do require low-tension hood springs, stock springs are too strong for a fiberglass hood.
We do carry the low-tension hood springs depending on the car - we do NOT carry low tension flat coil springs.
Vehicles we do NOT carry the low tension hood springs for (flat coil spring) include, but are not limited to:
☐ 78-82 Malibu
☐ 78-88 El Camino
☐ 81-88 Monte Carlo
☐ 81-88 Cutlass
☐ 81-87 Regal
☐ 81-87 Grand Prix
☐ 87-98,99-02 & 06-07 Chevy Truck
☐ 67-69 Dart
☐ 67-68 Barracuda
TRUCK FREIGHT SHIPMENTS - PLEASE READ!
For all truck freight deliveries, it is essential that you thoroughly inspect your shipment for any damage before signing the delivery receipt, and while the driver is still present.
Please note: Once the delivery receipt is signed, the freight is considered accepted in its delivered condition. At that point, it cannot be refused or returned due to damage, and Glasstek Inc. is no longer liable.
We strongly urge you to inspect all items carefully and note any damage on the delivery receipt before signing.
WARNING - POSSIBLE EXTRA SHIPPING FEE!
Lift Gate Service – $100.00 Fee
If you request or accept the use of a lift gate at the time of delivery, the freight carrier charges an additional $100.00 fee.
If the lift gate is used and the Proof of Delivery (POD) indicates this service, Glasstek Inc. reserves the right to charge the card on file—no exceptions.
If you do not want to incur this charge, you MUST decline lift gate service, write "NO LG" next to your signature when signing and plan ahead by arranging help to unload the shipment manually.
- Please note that standard shipping to residential addresses does not include liftgate service. If you require a liftgate, the carrier offers this option for an additional $100.00 fee.
Note: Granting permission for the freight to be unloaded and left at your property in your absence is considered acceptance of lift gate service, and the $100.00 fee will apply.
Liabilities
The following is made in place of all warranties expressed or implied.
The user of any products manufactured or sold by GLASSTEK Incorporated is responsible for determining the product's suitability for the intended use. Therefore, the user is responsible for all risks and liabilities connected with the help of these products. Improper use could damage your car or cause injury or death.
GLASSTEK Incorporated cannot and will not be held responsible for any improper use issues involved with the use of our products.
PLEASE NOTE: The Sunoco and Cowl Induction scoops on our bolt-on hoods are intentionally left slightly longer to allow customers to trim and shape them to their preference. If the scoop makes contact with the windshield, additional trimming will be necessary. Some trimming and fitting should be expected with all fiberglass products.
Important Installation Notice:
Glasstek Inc. strongly recommends installing two hood pins at the front of all bolt-on style hoods to ensure proper fitment and safety. Failure to use hood pins may result in the hood detaching & flying off, which can cause significant damage.
Please note: Glasstek Inc. does not provide warranty coverage for damage resulting from improper installation or use.
Notice:
We do not recommend the use of push pins for securing hoods. These types of pins have proven to be unreliable and may disengage unexpectedly, potentially causing the hood to separate and detach while in motion.
Order Cancellations
Orders that have been paid and are later cancelled are subject to a 15% cancellaton fee based on the total amount.
This policy is strictly enforced without exceptions.
All order cancellations must be approved and confirmed by Glasstek Inc. prior to processing.
Please note the following conditions:
If an order is in production, nearing completion, or has already been boxed for shipment at the time of cancellation, a 15% restocking fee will apply — no exceptions.
Any shipments or orders that are refused and then cancelled (not due to a factory error) will also incur a 15% restocking fee, deducted from the cost of the product.
Packaging and shipping costs are non-refundable.
This policy applies to both retail customers and distributors/vendors.
Quotes
Please note that all price quotes provided via email or over the phone are valid for up to seven (7) days from the date issued.
Due to potential fluctuations in our supplier pricing causing possible price changes on our end & variable shipping costs. Including weekly changes in fuel surcharges. Any quotes or totals older than one week will no longer be valid. A new, updated quote will be required after this period. No exceptions.
Summit Racing Equipment Customers
Glasstek products are available for purchase through Summit Racing Equipment, a third-party retailer. If you have placed an order through Summit, all inquiries must be directed to them—this includes questions about:
Estimated delivery times (ETAs)
Shipping details
Order changes or cancellations
Damaged freight
Refunds, returns, or credits
Important: Summit Racing Equipment handles all aspects of shipping and logistics for orders placed through their site. Glasstek Inc. does not manage or influence when Summit ships orders or which carriers they use.
For any shipping updates or concerns regarding your Summit order, please contact Summit Racing Equipment directly.
Please note: All returns or refund requests for orders placed through Summit must be processed through Summit. Glasstek Inc. cannot accept returns or issue refunds/credits for products not purchased directly from us.
Order Specifications
When placing an order to GLASSTEK Incorporated, please clarify the order.
State the full name, street address, city-state, zip code, and phone number.
Address Accuracy
Please ensure that all shipping information is correct at the time of order. If an incorrect address is provided, the customer will be responsible for any fees incurred by the trucking company to correct the address after the item has shipped.
Order Details
When placing an order, please include complete and accurate information, including the part number, year, make, and model of the vehicle. Be sure to specify any special instructions at the time of ordering to avoid delays or errors.
Hoods for Fiberglass Front Ends
If you are ordering a hood after purchasing a fiberglass front end, it is your responsibility to inform us that the hood is intended for use with a fiberglass front end. This ensures we can properly cut and foam the hood to match.
Note: Our system is not computerized. We will not have record of your prior front-end purchase unless you tell us. If this information is not provided at the time of ordering, the customer will be responsible for any necessary modifications to the hood after delivery. Glasstek Inc. is not liable for these adjustments.
Specialized or Custom Orders
If you discussed a custom modification or specialized order with a technician, it is your responsibility to communicate all relevant details to the office staff when placing your order. Glasstek Inc. is not responsible for any errors resulting from a failure to relay this information.
All modifications are recorded on the original order ticket. If a customization is not listed on your emailed order confirmation, please contact us immediately to ensure accuracy.
Declined Credit Cards
Credit cards will be charged once production of the order begins. In the event a payment is declined, we will contact the customer promptly to resolve the issue.
If we do not receive an update and the order remains unpaid after two weeks, the products may be released for sale to the next customer in line due to high demand.
Please note: All orders must be paid in full before they proceed to the packaging stage. Packaging typically requires 1–2 business days before shipment.
Changing Payment Method
Any changes to the selected payment method must be made prior to the original card being charged. Once payment has been processed and approved, we are unable to issue a refund to the original card in order to accept an alternative form of payment.
Merchandise Returns & Credits
Return Policy
No merchandise may be returned to Glasstek Inc. for any reason without prior written authorization. Returns sent without approval will not be accepted.
All authorized returns must meet the following requirements:
Must be prepaid and insured by the customer.
- If the return shipment is sent using the Glasstek shipping account because the customer is unable to arrange their own carrier, the product must be securely and properly packaged. If the item arrives damaged due to inadequate packaging, the return may be voided and a refund may not be issued.
Must include the original invoice or provide the invoice number and date of purchase.
A 15% restocking fee will be deducted from all approved returns, except in cases of verified factory defects or errors.
Factory Errors or Defects
If a return or credit is requested due to an error on Glasstek Inc.'s part, the customer must provide clear documentation (e.g., photographs) showing that the issue is a manufacturer defect or error.
No credit will be issued without sufficient proof.
This policy applies to all customers, including retail customers, vendors, and warehouses.
Return Conditions
All returns must be received within 30 days of delivery to qualify for a refund or credit.
Merchandise that has been modified in any way — including sanding, trimming, drilling, or painting — is not eligible for return under any circumstances.
If returned merchandise is received in a modified or damaged condition, the customer will be charged the full cost of the product.
Special Product Exception – Lexan Windows
Glasstek Inc. does not accept returns on Lexan windows manufactured by Pro Glass.
If you anticipate the need to return Lexan products, you must place your order directly with Pro Glass.
Truck Freight Costs
Truck Freight Shipping Policy
Shipping costs for truck freight depend on both the specific part being shipped and the destination address. While freight carriers do deliver to residential addresses, a residential delivery fee will apply. To reduce shipping costs, we recommend having your order shipped to a commercial business location or arranging pickup from the nearest freight terminal.
Please note: Carrier costs and transit performance are outside of our control, and delays or errors can occur on the carrier’s end. While we sincerely apologize for any inconvenience caused by carrier-related issues, we do not offer refunds or reimbursements for carrier errors unless the carrier agrees to issue one. Any refund decisions are solely at the carrier’s discretion. We are always happy to assist in resolving issues as best we can, but we can only provide refunds in cases where an error occurs on our end. Once the freight is in transit, we are not responsible for carrier delays or errors.
Insurance & Shipment Weight
All shipments are processed at a slightly higher weight for insurance purposes. This ensures each item is fully covered in the event of transit damage.
Residential Deliveries
The carrier will contact the customer directly to schedule a delivery appointment. Customers should not take time off work or make delivery arrangements until an appointment has been officially scheduled and confirmed by the carrier.
All tracking information provided is estimated only and does not constitute a guaranteed delivery date. For the most accurate and up-to-date ETA, customers must contact the carrier’s customer service department and reference the tracking number provided.
Lift gate service is an optional accessorial service and is subject to an additional fee charged by the carrier. To avoid this fee, customers must decline lift gate service at the time of delivery. (See below for additional information regarding lift gate service.)
Business Deliveries
Freight carriers do not call ahead for deliveries to business addresses.
Please provide any special delivery instructions or business hours at the time of ordering.
If the business is unavailable at the time of delivery and re-delivery is required, the customer’s card on file will be charged for the additional delivery fee.
Important: Businesses located in residential areas or operating out of a home will be classified by the carrier as residential, and the residential fee will apply.
Lift Gate Service – $100.00 Fee
If you request or accept the use of a lift gate at the time of delivery, the freight carrier charges an additional $100.00 fee.
If the lift gate is used and the Proof of Delivery (POD) indicates this service, Glasstek Inc. reserves the right to charge the card on file—no exceptions.
If you do not want to incur this charge, you must decline lift gate service and plan ahead by arranging help to unload the shipment manually.
- Please note that standard shipping to residential addresses does not include liftgate service. If you require a liftgate, the carrier offers this option for an additional $100.00 fee.
Note: Granting permission for the freight to be unloaded and left at your property in your absence is considered acceptance of lift gate service, and the $100.00 fee will apply
Limited Access Delivery Locations
Freight carriers apply an additional $80.00-$100.00 "limited access" fee for certain business locations that they classify as difficult to access. These include, but are not limited to:
Schools and universities
Car dealerships
Gas stations
Car washes
Self-storage facilities
Any location deemed limited access by the carrier
A full list of limited access location types is available below.
Notice Regarding Shipments to Canada
Due to complications with brokerage services, we are unfortunately no longer able to ship truck freight products directly to Canada. All truck freight orders must now be shipped to a U.S. border location, or you may place your order through Summit Racing Equipment, which can ship directly into Canada. We sincerely apologize for any inconvenience this may cause.
Please note that UPS Ground shipments to Canada remain available and will continue to be shipped directly.
Receiving Freight - IMPORTANT!
PLEASE NOTE: To prevent detention charges from the trucking carrier, please ensure all freight is unloaded within 15 minutes of arrival.
If you are unable to be present at the time of delivery, we recommend arranging to have your shipment sent to an alternative location—such as your workplace, a trusted friend or family member, or an associated business (e.g., a body shop)—where someone will be available to receive the freight on your behalf.
Please be advised that freight carriers do not provide advance notice prior to delivery to commercial or business addresses. Deliveries will be made during normal business hours without prior notification. Kindly ensure that someone is available at the delivery location to receive the shipment, as redelivery fees may be incurred if no one is present.
Please be aware that Glasstek has no control over freight carrier delivery schedules. Carriers set their own routes and timing, and customers are typically expected to accommodate those schedules. This is unfortunately beyond our control.
We strongly encourage you to consider this when providing a shipping address and to plan accordingly to avoid missed deliveries or additional fees.
Important: Any changes to the shipping address must be made prior to the order shipping to avoid reconsignment fees charged by the freight carrier.
Lead Times
Please note that all lead times are estimates only and are not guaranteed. As a small business with a limited team, lead times may fluctuate due to staffing levels, freight carrier schedules, and material availability.
While we make every effort to ship orders within the estimated timeframes provided, unforeseen delays may occur due to factors beyond our control. We appreciate your understanding and patience.
Customer Pick-up Orders at Shipping Terminal
Items left at the trucking terminal for customer pickup are subject to storage fees in accordance with the trucking terminal’s policies. Freight that is not picked up in a timely manner may incur additional redirect or return charges.
Important Notice:
If you wish to pick up your shipment directly from the trucking terminal, this request must be made prior to the order shipping.
Any changes to delivery instructions made after the order is already in transit are considered a "reconsignment" or change of address by the freight carrier and will result in an additional fee, typically ranging from $80.00 to $300.00 depending on the trucking company.
This reconsignment fee is charged directly by the carrier and is beyond Glasstek Inc.’s control; it cannot be waived or negotiated. To avoid these charges, please inform us of your intention to pick up at the terminal when placing your order.
Customer Pick-up Orders at Our Location
Due to a large number of orders not being picked up, customer pick-up orders will be held for two weeks and maybe sold after two weeks unless other pick-up arrangements have been made with GLASSTEK Incorporated.
All customer pickups come unboxed/uncrated. If you require your order to be boxed or crated for pickup, please notify us prior to your scheduled pickup.
Please be advised that any request for boxing or crating will incur an extra fee. This fee will be communicated and must be approved before the packaging process begins.
IMPORTANT NOTICE: Customers are responsible for bringing an appropriately sized vehicle, truck, or trailer for transporting their order. Glasstek Inc. is not liable for any vehicle or product damage that may occur during product loading.
Reminder: Customers must load their own parts into their vehicles. If a part is too heavy to lift alone, please bring someone who can assist you. Due to insurance and liability restrictions, Glasstek staff cannot load items into customer vehicles.
Third-party Orders
If you purchase Glasstek products through a third-party website or distributor, all inquiries regarding your order—including estimated delivery times, shipping details, and return requests—must be directed to that third party.
Please note: We are unable to provide support, accept returns, or issue refunds or credits for products not purchased directly from Glasstek Inc.
Email Orders
Glasstek Inc. is not responsible for misdirected or undelivered email orders. If you do not receive an “Order Confirmation” email within 2–3 business days, please contact us by phone to confirm receipt and resend your order if necessary.
Important:
Orders sent via email that are not received or are misdirected will not be expedited or prioritized ahead of existing orders — no exceptions.
It is the responsibility of the customer or vendor to ensure that all email orders are successfully received and confirmed by Glasstek Inc.
UPS Ground Quotes
All UPS Ground shipping quotes provided prior to receiving the full shipping address and finalizing the order are to be considered estimates only. Final shipping costs may vary based on the exact delivery address and final package dimensions.
The shipping rate provided at the time the order is finalized will reflect the accurate and final cost.
Customer Privacy
Glasstek Inc. values and respects your privacy. We do not share or disclose any customer contact information—including phone numbers, email addresses, or physical addresses—with third parties under any circumstances, in order to protect your privacy and ensure your safety.
Sales/Discounts
Military discounts cannot be combined with sale prices. Only one discount may be applied per order. No exceptions.
Limited Access Charge Locations:
Residential Deliveries
Missed delivery appointments are subject to a re-delivery fee, which is determined by the freight carrier. Charges may vary based on the carrier’s policies and location.
Shipping & Pricing
Shipping, Crating, and Packaging Policy
All shipping, crating, and boxing costs are the sole responsibility of the customer.
Orders shipped via Truck Freight or UPS Ground will be sent freight/shipping prepaid.
Glasstek Inc. is not responsible for any freight charges or damages incurred during transit. We make every effort to use reliable, well-established carriers with whom we have long-standing relationships.
Please Note: Shipping rates are set directly by the freight carriers. Glasstek Inc. does not control shipping costs, and these rates are subject to change based on carrier policies.
Order Payment & Packaging Timeline
All orders must be paid in full before they are transferred to the packaging and shipping stage.
Please allow approximately 1–2 business days for packaging prior to shipment.
Special Orders and Charges
NOTICE: All custom work must be ordered directly through our company. We do not authorize or process custom work orders submitted via third-party vendors.
Custom Products and Mold Charges
All custom products and associated mold charges are prepaid and non-returnable. Customers must provide complete and detailed specifications for any customizations at the time the original order is placed.
Custom Hoods
Custom hoods cannot be returned or exchanged once a scoop design has been selected, installed, and the product delivered. It is the customer’s responsibility to accurately measure and select the appropriate scoop. Glasstek Inc. assumes no liability for improper measurements or scoop selection.
Cancellation Policy for Custom Orders
Please note that custom orders cannot be canceled once production or any modifications have commenced.
Notice to Purchaser
Checks will no longer be accepted for any customer pick-ups unless approved by GLASSTEK Incorporated
GLASSTEK Inc. has the right to verify that checks, money orders, or credit card numbers are legitimate and used legally.
Notice to Vendors
Business checks are no longer accepted upon pick up. All checks must be mailed/sent in before pick up so the check can clear & the part is paid for when picked up.
Orders paid with a credit card are subject to a non-refundable 6% credit card fee.
GLASSTEK Inc. has the right to verify that checks, money orders, or credit card numbers are legitimate and used legally.
Damaged Freight
Important Shipping Notice: Inspect Your Shipment Before Signing
Please thoroughly inspect your shipment before signing for delivery. Do not rely solely on the external condition of the box—damage may not be visible from the outside.
Signing for the freight without inspection constitutes acceptance of the shipment, including any damages that may exist. Once signed, responsibility for the freight transfers to the customer, and Glasstek Inc. cannot be held liable for damages.
If Inspection is Denied by the Driver
If the driver refuses to allow an inspection, immediately note on the Bill of Lading (BOL) or delivery paperwork:
“Driver declining inspection. Possible concealed damage.”
Sign the paperwork and open the shipment immediately. If damage is found and you wish to refuse delivery, contact Glasstek Inc. promptly so we can coordinate with the trucking carrier.
Third-Party Signatures
If someone other than the customer is signing for the freight, it is the customer’s responsibility to ensure that individual is instructed to inspect the shipment for damage before signing.
Glasstek Inc. is not liable for damaged freight if no damage is noted on the delivery receipt at the time of acceptance. Freight carriers will deny damage claims if the damage is not documented on the paperwork.
Damage Claims & Responsibility
Once the shipment is signed for, Glasstek Inc. no longer controls the freight. In case of damage, customers must file claims directly with the carrier to seek repair or reimbursement. Once compensated, customers may reorder as needed.
Refusal of Freight
Only refuse shipments if there is significant damage such as gouges, cracks, or broken parts.
Superficial scuffs or minor gel coat imperfections are not considered valid reasons to refuse delivery. Refusing freight without valid damage may result in the customer being responsible for all shipping costs and restocking fees.
IF FREIGHT GETS DAMAGED:
Option 1: Refuse the Freight
If you refuse the damaged freight upon delivery, the shipment will be returned to Glasstek Inc. We will take full responsibility for processing the return and will work to have the freight resent as quickly as possible.
Option 2: Accept the Freight and File a Claim
If you choose to accept the damaged freight and arrange for local repairs, you must clearly note on the Bill of Lading (BOL) that the shipment arrived damaged.
Please be aware that filing a claim with the trucking carrier can take 60 to 120 days to resolve.
Important: Once you accept the shipment and file a claim, all further communication and resolution will be handled directly between you and the carrier. Glasstek Inc. will have no influence or control over the claim process.
Disclaimers
Important Notice Regarding Fiberglass Hoods for Front Ends
Please be advised that trimming or modification of the fiberglass hood’s lips may be necessary to ensure proper fitment on your front end.
Product Characteristics
Our fiberglass parts are handcrafted from molds, which can result in natural variations in the thickness of the fiberglass, gel coat resin, and black topcoat. When assembling multiple fiberglass components, differences in adhesive thickness and minor adhesive squeeze-out are common. If you prefer a cleaner underside appearance, you are encouraged to finish the underside of bolt-on hoods accordingly. This is standard practice and should not be interpreted as a defect or poor quality.
Installation Recommendations
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Dry fit the part before making any permanent modifications.
- DO NOT BAKE ANY FIBERGLASS PARTS!
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Minor chips, cracks, or wax residue on the gel coat, primer, or fiberglass may occur during shipping and can be addressed during the prep process.
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The gel coat and/or primer must be given a lacquer bath, sanded, primed and properly prepped before painting or wrapping.
Note: The black gel coat is not intended as a final finish; our products are designed to be painted or wrapped.
Additional Considerations
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The gel coat may fade over time or arrive with surface scuffs due to shipping; these imperfections are easily buffed out during sanding.
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Due to the hand-laid nature of fiberglass, parts are not perfectly uniform and are not exact direct bolt-on replacements.
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Fiberglass components may require sanding, trimming, cutting, or other bodywork to achieve proper fitment.
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Some hoods may be extended and require trimming to stock dimensions, including scoop areas which may need to be shortened for clearance around wipers and finished with fiberglass resin.
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We do not guarantee fitment on vehicles that have sustained previous accidents, body damage, or aftermarket modifications.
Please reach out if you have any questions regarding fitment or installation procedures.
Pricing Information
All prices are subject to change without notice. Prices are per each item unless specified. GLASSTEK Incorporated is not responsible for printing errors in catalogs or any advertisements. Most products are made to order; therefore, delivery times may vary. The time frame to make molds is estimated and may vary depending on the work involved. Mold work generally takes longer than predicted.
Please Note: Fiberglass products are not direct OEM bolt-on replacements. Minor trimming and adjustments may be necessary to achieve proper fitment. For more details, please refer to our FAQs.