Fiberglass body components. Preformed Lexan windows. (630) 978-9897 glasstek@att.net

SALES POLICIES

GLASSTEK Inc.

May 2021


DISCLAIMER

Dry fit the part before making any modifications. Chips, cracks & wax residue on/in the gelcoat/and or primer or fiberglass can exist due to being in transit & can be easily fixed during the prepping process. The gel coat and/or primer finish must be sanded and other prep work may be required prior to painting. THE BLACK GEL COAT IS NOT MEANT TO BE A FINAL FINISH! Fiberglass parts are hand made, they’re not machine made and therefore not perfect/exactly the same. Due to the hand laid nature of fiberglass, this product is NOT a direct bolt on. Fiberglass may require prepping, sanding, shaving, cutting or other types of body work. Some hoods are extended & may need to be cut back to stock size. On some hoods scoops are left long & may need to be trimmed back to clear wipers. Made with fiberglass resin. We do not offer any guarantee of fitment on vehicles that have been involved in accidents and/or have any body damage or customization


LIABILITIES

The following is made in lieu of all warranties expressed or implied.

The user of any products manufactured or sold by GLASSTEK Incorporated is responsible for determining the suitability of the product for the intended use, and the user is therefore responsible for all risks and liabilities connected with the use of these products. Improper use could damage your car or cause injury or death.

GLASSTEK Incorporated cannot and will not be held responsible for any improper use issues involved with the use of our products.

**GLASSTEK INCORPORATED RECOMMENDS HOOD PINS ON THE FRONT OF ALL BOLT ON STYLE HOODS FOR SAFETY**


ORDER SPECIFICATIONS

When placing an order to GLASSTEK Incorporated please be sure to clarify the order.

State the full name, street address, city state, zip code and phone number.

Be sure the items ordered are fully described with the part number, year, model and make of car, etcetera. Please specify any special instructions.


DECLINED CREDIT CARDS

We charge credit cards once we begin the production of orders – if a credit card is declined, we call the customer immediately. If we do not get an update & the order remains unpaid after two weeks, due to high volume of orders the products will be sold to the next customer in line.


EMAIL ORDERS

Any orders sent via email – we are not responsible for misdirected email orders or any email orders not received. If you do not get an “order confirmed” reply within 2-3 business days please call to confirm & resend the order.

*ANY EMAILS MISDIRECTED/NOT RECEIVED WILL NOT BE RUSHED/PUT AHEAD OF OTHER ORDERS! – No exceptions. * 

Customers/vendors are responsible for making sure their orders are received.


MERCHANDISE RETURNS

No merchandise may be returned to GLASSTEK Incorporated for any reason without written authorization from GLASSTEK Incorporated. All orders or merchandise approved for return must be shipped prepaid and insured, must be accompanied by the original invoice or date and number of the invoice. A service charge of 15% will be deducted on all returned merchandise except in case of factory errors or defects. Any returned merchandise must be returned within 30 days if a refund or credit is to be received.


LEAD TIMES

Lead times do vary & are NOT guaranteed! We are a small business with a handful of employees – lead times may change depending on staff, the trucking lines, & the availability of materials. We try our best to ship orders & have them delivered within original lead time estimates given, but please keep in mind that lead times are ESTIMATES! Sources outside of our control can cause delays. 


CANCELLATIONS

Any orders cancelled will be subject to a handling charge of 15% from the total. All cancellations must be approved & confirmed by Glasstek Inc


CUSTOMER PICK-UP ORDERS AT OUR LOCATION

Due to a large number of orders not being picked up customer pick-up orders will be held for two weeks and may be sold after two weeks unless other pick-up arrangements have been made with GLASSTEK Incorporated.


CUSTOMER PICK-UP ORDERS AT SHIPPING TERMINAL

Items that are left at trucking terminal for customer pick up, are subject to storage charges per the trucking terminal’s policies. Freight not picked up from terminal, would be subject to redirect/return charges.


THIRD PARTY ORDERS

If you order our parts from a third party site, you will have to contact the third party directly regarding all the information on your order. We will not be able to provide you with an ETA, shipping information, etc. – ANY RETURNS WILL HAVE TO BE DONE THROUGH THE THIRD PARTY! – WE CANNOT TAKE IT BACK OR ISSUE OUT ANY REFUNDS/CREDITS IF NOT DIRECTLY ORDERED THROUGH US! 


SPECIAL ORDERS AND CHARGES

All custom products and mold charges will be prepaid and are non-returnable. Any products that are to be customized must be specified on the original order in full detail.

NOTICE: CUSTOM ORDERS CANNOT BE CANCELLED ONCE PRODUCTION OR ANY MODIFICATIONS HAVE BEEN STARTED


NOTICE TO PURCHASER

Checks will no longer be accepted for any customer pick-ups unless approved by GLASSTEK Incorporated

GLASSTEK Inc. has the right to verify checks, money orders, or credit card numbers given to us are legitimate and being used legally.


NOTICE TO VENDORS

Business checks are no longer accepted upon pick up. All checks must be mailed/sent in prior to pick up so the check can clear & the part is paid for when picked up.

GLASSTEK Inc. has the right to verify checks, money orders, or credit card numbers given to us are legitimate and being used legally.


SHIPPING & PRICING

Shipping, crating and boxing costs are the responsibility of the customer.  All items sent via Truck Freight or UPS Ground will be sent FREIGHT/ SHIPPING PREPAID.  GLASSTEK Incorporated is not responsible for any freight costs or damages. GLASSTEK Incorporated will try to use well respected common carriers that we have developed relationships with.

** ALL ORDERS MUST BE PAID IN FULL BEFORE THEY ARE MOVED OVER TO PACKAGING TO BE SHIPPED – KEEP IN MIND PACKAGING A PRODUCT TAKES ABOUT 1-2 BUSINESS DAYS **

NOTE: Shipping costs come directly from the trucking line. All shipping costs are out of our hands.

ATTENTION: **TRUCK FREIGHT SHIPMENTS ARE “TAILGATE” DELIVERY – YOU ARE RESPONSIBLE FOR UNLOADING THE FREIGHT. IF YOU ARE UNABLE TO UNLOAD IT YOURSELF & NEED A LIFTGATE, THE TRUCKING LINE CHARGES AN ADDITIONAL $50.00 FOR THIS SERVICE**  

RESIDENTIAL DELIVERIES: Any missed delivery appointments are subject to a re-delivery charge – the charge depends on the trucking line.

SHIPMENTS GOING TO CANADA: Customers located in Canada are responsible for any custom clearances, duties/taxes & brokerage services – Glasstek Inc is not responsible for any of these charges. It is up to the customer to have a broker set up & take care of any customs, duties & taxes


CRATES 

CBPC01   $380.00 for complete body kit crating and packaging.

DBC01 $160.00 for one piece dragster body

RCC01 $200.00 for roof clips and roadster bodies

FEC0l $130.00 for front ends

FEC02 $150.00 for front ends with other parts included in the same crate


BOXES

LHBX $35.00 for larger hoods and some hoods with scoop installations

HBX01   $25.00 for regular hoods, doors, fenders, large trunks & large bumpers

MBX01 $20.00 for small trunks, regular bumpers, scoops & all other misc. parts


DAMAGED FREIGHT

REMINDER: INSPECT YOUR PACKAGE BEFORE SIGNING! – DO NOT BE FOOLED BY BOXES IN “GOOD CONDITION”! COMPLETELY INSEPCT THE FREIGHT! – GIVING THE TRUCKING LINE PERMISSION TO DROP THE FREIGHT OFF WITHOUT A SIGNATURE IS SIGNING FOR IT! EVEN IF IT IS DAMAGED! YOU WILL BE RESPONSIBLE FOR THE FREIGHT & IT WILL BE OUT OF OUR HANDS.
As much as we would like to, we cannot control what happens once the trucking lines pick the freight up – even if your freight arrives damaged, once freight is signed for it is out of our hands & up to the customer to file a claim (depending on the trucking line) to either have the freight repaired or re-order once reimbursed.

**PLEASE CLICK HERE TO VIEW FULL SIZED IMAGE**

If your freight gets damaged you have 2 options depending on the trucking line listed below:

*ROADRUNNER TRANSPORTATION SERVICES*:
  • Option 1. Refuse the freight – the damaged freight will come back to us, we will be able to take care of everything & get the freight shipped back ASAP.
  • Option 2. Filing a claim with the trucking line if you are going to have someone local fix the product. If you choose this route: MARK ON THE BOL (BILL OF LADING) THE FREIGHT ARRIVED DAMAGED. – TAKES BETWEEN 60-120 DAYS FOR CLAIMS TO BE RESOLVED!

WARNING: Keep in mind, if you choose option #2 everything that happens after you accept the freight damaged & file the claim is completely out of our hands. It will be between you & the trucking line. We unfortunately will not have any pull or say

*UPS FREIGHT*: 
  • Option 1. Refuse the package (HIGHLY recommended) – the damaged freight will come back to us, we will be able to take care of everything & get the freight shipped back ASAP.
  • Option 2. Have us file a claim with the trucking lines if you are going to have someone local fix the product. If you choose this route: MARK ON THE BOL (BILL OF LADING) THE FREIGHT ARRIVED DAMAGED. – TAKES BETWEEN 60-120 DAYS FOR CLAIMS TO BE RESOLVED! – CALL US ASAP IF YOU ARE WANTING A CLAIM FILED
    IMPORTANT: Keep in mind, if you choose option #2 you will have to provide us with the repair bill & pictures of the damaged item. If you do not provide these 2 key documents we will not be able to file a claim for you. NOTE: We cannot guarantee the full claim will be approved – which is why we do recommend option #1

On multiple part orders GLASSTEK Incorporated will try to put all parts in one crate or box if possible. Additional box charges may be necessary on some orders. Upon receiving freight it must be inspected for any damage. If damaged it must be noted on bill of lading or we have no recourse with the truck lines to file a damage claim to have truck lines pay for the damaged items.

All prices are subject to change without notice. Prices are per each item unless specified.  GLASSTEK Incorporated is not responsible for printing errors in catalogs or any advertisements. Most products are made to order therefore delivery times may vary. The time frame to make molds is estimated and may vary depending on the work involved. Mold work generally takes longer than predicted.

** Note: FIBERGLASS PRODUCTS ARE NOT A DIRECT BOLT ON OEM PRODUCT – Parts may have to be trimmed & adjustments made for a perfect fit – check our FAQ’s for further info  **