Frequently Asked Questions – What You Need to Know
Listed here are our frequently asked questions.
If you do not find your answer here, give us a call at +1 (630) 978-9897.
TIP: Click Ctrl+F & type in a “keyword” to your question to minimize scrolling through the list!
FAQ Tech Questions
Yes, we recommend pinning the hood's front on all bolt-on styles.
Because it is an aftermarket fiberglass hood & is significantly lighter than the factory, wind can get up underneath the hood & the hood can either fly off or start to separate over time – hood pins are highly recommended for safety & longevity.
NO! Push pins do NOT work & we do not recommend using them. These pins are unreliable & can release on their own. Which may cause the hood to separate & fly off. If you choose to use push pins, we are NOT liable.
NO! Modifications like trimming & adjusting the hinges may be needed for a perfect fit. No aftermarket product is a direct fit.
The bolt-on bolts to your factory hinges, while the pin on is strictly a lift-off.
The best way to measure is to take a straight edge across your fenders, measure up, write that measurement down. Then put the same straight edge across your hood & measure the bow of your hood. Write that down and take that, minus the first measurement. That should give you an approximate height of what you will need.
If your hood is bowing in the middle, you will have to drop the furthest forward bolt hole on the hinges where it bolts to the fender. You may need to make further adjustments than the factory allowed to accommodate the fiberglass bolt-on hoods' extra thickness on certain hoods, and you may have to shim the fenders for proper fitment.
Our trunk lids are OVERSIZED cutting & trimming will be required for a perfect fit – we leave our trunk lids oversized so our customers can get their gaps exactly how they want them. No fiberglass part is “fit right out of the box” modifications & fitting are required.
No, our hoods have a fiberglass finish behind the smooth frame.
No, you will have to take the hood to your local body/paint shop, and we will not smooth out the hood here.
Yes.
Yes. Many of our parts are oversized for shipping purposes & may need to be trimmed to fit. We recommend using a cut off wheel & hand grinder.
Yes, you can return any product within 30 days if it has not already been modified/worked on (trimmed, sanded down, painted, holes drilled, etc.) – you will have to pay for the shipping back since there is nothing “wrong” with the part, it just requires trimming to fit.
NO. Only our pin-on hoods will work with the fiberglass front ends. Our front ends are lift-off & have a lip where the pin on the hood sits & can be fastened with dzus fasteners. You will need a front-end mounting kit or build your tree to mount the front end.
No, they come ready to be prepped, primed, and painted. They come in high-quality, sandable semi-gloss smooth black gel-coat – we only use a high-quality BLACK gel coat. NOTE: the semi-gloss black gel coat is NOT meant to be the final finish – it is intended to be painted.
Yes. All bolt-on products come with bolts already placed in the part – please use the bolts provided.
You will need low tension hood springs (depending on the vehicle) & hood pins, which we carry. WE DO NOT CARRY FLAT COIL SPRINGS.
If it is a Mopar, call Herb Beer at +1 (501) 984-4160 – he modifies Mopar springs
For others: if yours are old/weak, they may work. If they don’t, you can either: re-clock them or take them completely off & use a prop rod.
Yes. We do not chrome here, but companies out there can send your bumpers to.
No, you will have to drill the holes yourself or take it to a body shop.
Yes. You can install your factory latch in the fiberglass bolt on the hood, depending on the car. With most Pontiac/some Buick hoods, if you want the latch installed, it has to be sent to us so we can install it while the hood is in the middle of production – there is a $40.00 latch installation charge (we still recommend hood pins even with the latch installed).
Yes. We do scoop installations extend front ends & hoods, and we CAN NOT modify our molds to make scoops taller. NOTE: We can only do scoop installations if we have a mold of the scoop or if you send us a fiberglass scoop from a different company.
No, we only work with fiberglass.
It depends on how backed up on mold work we are & if we get a call for the part. If we are too backed up or do not get any call for that particular part, we would not take on the project. On any mold work inquiries – we recommend giving us a call!
No, unfortunately we are not offering repair work at this time.
No, we, unfortunately, cannot due to not having any cars here to fit parts on to trim. You will have to do all the trimming yourself once you receive your order or take it to your local body shop.
We do not. The only hardware we carry are low tension hood springs, flip over hood pins, & hairpin style hood pins – WE DO NOT CARRY FACTORY 442 PIN KITS.
No, we only make fiberglass.
About 1/8″.
It depends on the width of the cowl that is already on the hood & what cowl you want to replace it. Some scoops leave too big of a hole for certain scoops to fully cover – if the hole is too wide & there will be gaps, no, we will not be able to.
Yes, we can extend a front end at the back of the fenders. Go to the “custom work” tab for pricing.
No, our hoods are ALL fiberglass – besides the steel nuts in bolt-on style products.
Yes, we do. Our carbon is not full carbon, it is a carbon/glass mix. It is twice the price as the fiberglass & weighs about 1/3 less than our fiberglass parts. NOTE: It does not have a carbon fiber finish due to the semi-gloss smooth black gel-coat we put over it.
**View examples of our carbon fiber products here (VIEW IMAGES)**
First you must fit the hood to the car then give it a lacquer bath, scuff, prime & then paint.
NO. Do not bake ANY fiberglass products. This can cause warping, sinking, disfiguring etc.
We recommend using a die grinder with a 1/4" diamond tip bit found at most local hardware stores.
FAQ General Questions
If you sent us an email & have not received a reply within 1 business day, please give us a call at 630-978-9897 or send us a message via Instagram/Facebook. There is a high possibility your email ended up in our spam folder which is emptied every day - we receive a high volume of spam emails & do not monitor that folder.
No, we are mostly made to order. We only stock a few popular bolt-on hoods during our slower season to prepare for the beginning of our busy season.
No, sorry. We do not expedite orders during our busy season.
No, unfortunately, we do not accept Paypal. Our credit card merchant services do not offer Paypal. We accept credit/debit cards – VISA, American Express, Discover & Mastercard. Along with cashier checks & money orders. WE DO NOT ACCEPT PERSONAL OR BUSINESS CHECKS!
We charge the card once we begin the order's production, which is typically about a week before it ships. If the card gets declined, we will give you a call to let you know – if the order remains unpaid, we don’t receive any sort of update, or we don’t hear back from you, etc. after two weeks, the products will go to the next customer in line.
Yes! Customers can pick up at our location in Naperville, IL NOTE: Illinois sales tax will apply.
No. All customer pick-ups come loose due to our boxes being oversized for shipping purposes & will not fit in the back of a pick-up truck – but you can request to have your order boxed or crated – refer to “Packaging Prices” on the menu bar.
Yes, all non-custom orders may be canceled. NOTE: All canceled orders are subject to a 15% restocking fee taken from the total amount of the order in production or has already been made/packaged.
No. We are open Monday – Friday: 8:00 AM - 4:00 PM CST.
Unfortunately, we do not offer weekend pickups. All pickups must be scheduled during our normal business hours, as we do not have staff available for weekend appointments and no one is located close enough to the shop to accommodate them.
No, we do not have an online ordering system. The best way to place an order is to give us a call at +1 (630) 978-9897.
Yes, check out our GLASSTEK Garage Sale list located on our Homepage!
We offer a Black Friday sale each year in November and occasionally run additional promotions throughout the year as well. Be sure to keep an eye on our Facebook page, Instagram and website homepage for updates on any upcoming sales or special offers.
No, we do not offer discounts based on ordering multiple parts and we do not have any package deals available. However, for orders shipping via truck freight, we can ship multiple packages together under a single shipping charge, which can help reduce overall shipping costs.
No. We charge cards once we begin the order's production, typically a week or less before it ships – unless the order contains Lexan windows.
Yes, before 30 days & if the merchandise is still in new condition – refer to “Sales Policies” for more details.
Yes, we can split the total up to between multiple cards.
Check our homepage for current lead time estimates. Please note, lead times vary & are NOT guaranteed, and they are estimates! – please keep in mind that we are a small business with a handful of employees, and sources out of our control can cause delays (check Sales Policies for more info).
Yes, but our printed catalog does not include pictures, only the part number, description & pricing. Send us an email at glasstekfiberglass@gmail.com with your mailing address to get a free catalog mailed to you.
You can also print off your own at home with our PDF Printable Catalog located here: https://glasstek.com/wp-content/uploads/2025/02/Glasstek-2025-Retail-Catalog.pdf
No. As stated on each product page, Glasstek Inc. is not responsible for any misprints or typographical errors on the website, and all prices are subject to change without notice. Pricing listed in our official master catalog is the pricing that will be honored.
At this time, we only offer discounts during officially promoted sales events. Due to the continued increase in material costs, we’re unable to apply discounts outside of those sale periods.
Third-party Orders
Orders placed through third-party vendors are assigned unique vendor purchase order numbers that are not provided to customers. This PO number is required for us to locate and verify the products associated with the order.
If you placed your order through a third-party vendor, all inquiries regarding order status, estimated delivery dates, or other order-related questions must be directed to the vendor from whom the order was purchased.
No, we do not offer price matching on parts or shipping costs. The quality of materials and manufacturing processes can vary significantly between fiberglass companies, which can result in differences in pricing.
Additionally, we are unable to match another company's shipping rates. Freight carriers offer pricing based on factors such as shipping volume and account size. As a small business shipping a limited number of orders each day, we do not receive the same discounted freight rates that are available to larger companies shipping truckloads on a daily basis.
Orders placed through a third-party vendor must have any returns or exchanges processed directly through that vendor and are subject to the vendor's return and exchange policies.
FAQ Shipping Questions
Yes, we can ship directly to your residence, if a semi-truck is able to access your neighborhood and delivery location. Please note that residential delivery fees will apply.
If you choose residential delivery, please keep in mind that the trucking company may have limited flexibility when scheduling deliveries. Someone must be present at the time of delivery to unload, inspect, and sign for the freight shipment.
Yes, terminal pickup is available. Please specify that you would like to pick up your order at the trucking company's terminal when placing your order. Requests for terminal pickup made after the order has shipped may result in a reconignment ("recon") fee charged by the carrier.
Once the freight arrives at the terminal, it must typically be picked up within 24 hours to avoid storage fees imposed by the carrier.
Once freight has been signed for and accepted it is completely out of our hands and we are not able to send the truck back out to pick up the damaged freight. Any issues related to damage or claims become the responsibility of the customer and the trucking company. Any requests for pickup or claims must be handled directly with the carrier, and any decision to retrieve the freight is solely at the carrier's discretion.
To avoid complications, please inspect all freight thoroughly before signing for delivery and ensure that anyone receiving the shipment on your behalf does the same. Freight that is signed for without noting damage is considered accepted by the carrier.
Once the trucking company has picked up your shipment, we recommend contacting the carrier directly for any transit updates or delivery questions. The carrier has access to their tracking system and shipment notations and will be able to provide the most accurate and up-to-date information regarding your delivery status and ETA.
IMPORTANT: If your freight arrives damaged, please contact us immediately and report any damage to the carrier before signing for the shipment.
No. The carrier driver is not responsible for unloading the freight. Standard freight deliveries are considered "tailgate deliveries," meaning the shipment will be brought to the back of the truck and the customer is responsible for unloading the freight either by hand or with a forklift if one is available.
If you are unable to unload the shipment yourself and require liftgate service, the trucking company can provide this option for an additional fee. Liftgate charges typically start at $100+ and vary depending on the carrier.
Unfortunately, since the concealed damage was not reported within the carrier's required 48-hour timeframe, there are no additional options available through the freight company or us.
Please remember: Always inspect your freight carefully upon delivery before accepting the shipment. Reporting damage immediately is the best way to protect yourself and ensure any potential freight claim can be addressed.
INSPECT YOUR FREIGHT BEFORE SIGNING!
You, or someone you have authorized, must be present at the time of delivery to thoroughly inspect the freight before signing for it. If the shipment is signed for before inspection and concealed damage is discovered afterward we will not be able to assist, as the freight is considered accepted and responsibility transfers to the receiver.
Any damage claims, repairs, or resolutions at that point will need to be handled directly between you and the trucking company. Glasstek cannot arrange for freight to be returned free of charge due to damage once the shipment has been signed for.
Please review the instructions below at the bottom of this webpage for the proper steps to take if your freight arrives damaged.
Yes. After your order has shipped, we will send tracking information directly to the email address provided on the order. If you do not have an email address, we will reach out by phone call or text message with the shipment details.
If a delivery appointment is missed, you will need to contact the trucking company directly to arrange a new delivery date. A redelivery fee will be assessed by the carrier and is the customer's responsibility.
The exact fee varies depending on the carrier and shipment details. Because the freight is shipped under our account, the carrier will bill us directly, and we will pass that charge along by applying it to the card on file.
No. Due to complications with brokerage services, we are unfortunately no longer able to ship truck freight products directly to Canada. All truck freight orders must now be shipped to a U.S. border location, or you may place your order through Summit Racing Equipment, which can ship directly into Canada. We sincerely apologize for any inconvenience this may cause.
Please note that UPS Ground shipments to Canada remain available and will continue to be shipped directly.
Yes, shipping to a business address is typically less expensive than residential delivery. However, the business must be located at a true commercial address (such as a location on a main road surrounded by other businesses) and cannot be classified as a limited-access location.
Please note that businesses operated from a residential property or located at a home address are still considered residential deliveries and will be subject to residential delivery fees.
The trucking line will call you for residential deliveries to set up an appointment.
All shipping companies have delays & the estimated delivery dates are not guaranteed. We recommend giving the trucking line’s customer service line a call with your tracking number to find out further information & an accurate delivery date.
No, we only ship to Canada & anywhere within the USA. We can ship to a freight forwarder, or international customers can set up their shipping.
Yes. Someone does have to sign for the freight – UPS Ground packages do not require a signature.
Yes, but there is a re-consignment fee for the trucking line charges.
Yes, but the trucking line does charge an $80.00 fee for a lift gate – our parts & packaging are light & do not require a lift gate. They can be unloaded between 1-2 people – large crates may need a 3rd person.
Processes depend on the trucking line used to ship your freight – instructions based on the trucking line listed below:
No, the trucking lines do charge a $90.00 fee for the lift gate. If you choose to accept the lift gate service your card on file will be charged $90.00 for the service.
Yes. If a business is run out of a home/residential address the trucking line's residential fee WILL apply. If you are originally quoted & charged for a commercial address shipping cost & it turns out the business is run out of a home - your card on file will be charged the $85.00 residential fee at a later date once we receive the truck bill. NO EXCEPTIONS!
If you are unable to be present for a shipment delivery please consider having the shipment delivered to your workplace, a friend, family member or a place of business you are associated with like a body shop where someone can receive the freight for you. We do not have any pull or say when it comes to the trucking lines scheduling for deliveries. The freight lines unfortunately expect customers to work around their delivery schedule. This is completely out of our hands. Please keep this in mind when providing a "ship to" address when placing your order & plan accordingly. Any address changes MUST be made before the order ships out.
No. Once a shipment is signed for, it is considered accepted in the carrier’s system and cannot be changed to a refusal. At that point, responsibility transfers to the recipient. This is why we strongly stress the importance of inspecting all freight thoroughly before signing. After a shipment is signed for and accepted, it is out of our hands and any issues must be addressed directly with the carrier.
No, we’re unable to guarantee that the carrier can narrow delivery down to a specific one- to two-hour window. Carrier schedules are subject to change due to delays with pickups and other deliveries.
For an additional fee, the carrier can call to schedule a delivery appointment; however, the time frame is typically a 3-4 hour window and is always an estimate, not a guarantee.
IF YOUR FREIGHT GETS DAMAGED YOU HAVE TWO OPTIONS!
Option 1
Refuse the package (HIGHLY recommended) – the damaged freight will come back to us, we will be able to take care of everything & get the freight shipped back ASAP.
Option 2
Filing a claim with the trucking line if you are going to have someone local fix the product. You can only file for the cost of repairs, NOT THE SHIPPING COSTS. If you choose this route: MARK ON THE BOL (BILL OF LADING) THE FREIGHT ARRIVED DAMAGED. - TAKES BETWEEN 60-120 DAYS FOR CLAIMS TO BE RESOLVED!
WARNING: Keep in mind, if you choose option #2 everything that happens after you accept the freight damaged & file the claim is completely out of our hands. It will be between you & the trucking line. We unfortunately will not have any pull or say.
NOTE: We cannot guarantee the full claim will be approved.
Show/Swap Meet Info
We are currently only attend 1 show so far a year. Every year we attend: