GLASSTEK Sales Policies and Important Disclaimer
Liabilities
The following is made in place of all warranties expressed or implied.
The user of any products manufactured or sold by GLASSTEK Incorporated is responsible for determining the product's suitability for the intended use. Therefore, the user is responsible for all risks and liabilities connected with the help of these products. Improper use could damage your car or cause injury or death.
GLASSTEK Incorporated cannot and will not be held responsible for any improper use issues involved with the use of our products.
**GLASSTEK INCORPORATED RECOMMENDS HOOD PINS ON THE FRONT OF ALL BOLT-ON STYLE HOODS FOR SAFETY**
NOTICE: WE DO NOT RECCOMEND USING PUSH PINS. THESE PINS ARE UNRELIABLE & CAN RELEASE ON THEIR OWN THAT MAY LEAD TO THE HOOD SEPARATING & FLYING OFF.
Possbile Extra Shipping Fee Notice
Order Specifications
When placing an order to GLASSTEK Incorporated, please clarify the order.
State the full name, street address, city-state, zip code, and phone number.
Be sure the items ordered are fully described with the part number, year, model and make of car, etcetera. Please specify any special instructions.
Declined Credit Cards
We charge credit cards once we begin the production of orders – if a credit card is declined, we call the customer immediately. If we do not get an update & the order remains unpaid after two weeks, the products will be sold to the next customer in line due to the high volume of orders.
Email Orders
Any orders sent via email are not responsible for misdirected email orders or any email orders not received. If you do not get an “order confirmed” reply within 2-3 business days, please call to confirm & resend the order.
*ANY EMAILS MISDIRECTED/NOT RECEIVED WILL NOT BE RUSHED/PUT AHEAD OF OTHER ORDERS! – No exceptions. *
Customers/vendors are responsible for making sure their orders are received.
Merchandise Returns & Credits
No merchandise may be returned to GLASSTEK Incorporated for any reason without written authorization from GLASSTEK Incorporated. All orders or merchandise approved for return must be shipped prepaid and insured and accompanied by the original invoice or date and the invoice number. A service charge of 15% will be deducted on all returned merchandise except in case of factory errors or defects.
*If a credit is requested due to an error on Glasstek Inc's part, proof must be provided (ie. photos) showing the error took place on the manufacturer's side. Credits cannot be issued without documentation/proof showing factory error. This policy applies to retail customers, vendors & warehouses.
Any returned merchandise must be returned within 30 days if a refund or credit is received. Merchandise CAN NOT be returned if any modifications have been made – sanded down, holes drilled, trimmed, and painted. No exceptions.
If the product is received modified/damaged the responsible party will be charged for the full amount of the product.
Glasstek Inc. does NOT accept returns for the lexan windows made by Pro Glass - if the customer feels they may need to return the lexan they must order directly from Pro Glass.
Truck Freight Costs
Truck freight shipping costs depend on the part that is being shipped & the ship to location. The trucking lines do deliver to residential areas, but do charge a residential fee. It is less to ship to a business or pick up at the terminal.
PLEASE NOTE: The trucking line does charge an extra $80.00 "limited access" charge for certain business locations that they consider have limited access like schools, car dealerships, gas stations & car washes. Full list of limited access locations listed to the right.
If shipping to a business, the trucking line does NOT call ahead - please make sure to mention any special hours of operation when placing the order. **If the business is not available to accept the freight & the trucking line does a re-delivery, this is an EXTRA charge & the customer's card on file will be charged for the re-delivery fee!**
IMPORTANT NOTE: BUSINESSES LOCATED IN A RESIDENTIAL AREA OR LOCATED AT HOME WILL BE ZONED AS RESIDENTIAL BY THE TRUCKING LINE & THE FEE WILL APPLY!
**LIFT GATE FEE NOTICE** Once your delivery arrives & you choose to have the driver use a lift gate that is an EXTRA SERVICE the trucking line charges $100.00 for. If the customer accepts the lift gate service & it is used upon the delivery the card we have on file for the order will be charged $80.00 for that service. If you do not want this fee added to your bill - REJECT the lift gate & plan accordingly if you need assistance from others unloading heavier freight.
IMPORTANT NOTE: Giving permission for the trucking line to unload the freight FOR YOU & leave outside because you are not home for your delivery appointment is ACCEPTING the $100.00 lift gate fee - you or someone else MUST be present to unload the freight to avoid this charge!
** If the lift gate service is marked off on the POD (proof of delivery), a legal document with the customer's signature Glasstek Inc. reserves the right to charge the card on file for this extra fee. NO EXCEPTIONS! **
Lead Times
Lead times do vary & are NOT guaranteed! We are a small business with a handful of employees – lead times may change depending on staff, the trucking lines & the availability of materials. We try our best to ship orders & have them delivered within the original lead time estimates given, but please keep in mind that lead times are ESTIMATES! Sources outside of our control can cause delays.
Customer Pick-up Orders at Our Location
CUSTOMER PICK UPS COME UNBOXED/UNCRATED UNLESS REQUESTED! (boxing/crating fee will apply)
Due to a large number of orders not being picked up, customer pick-up orders will be held for two weeks and maybe sold after two weeks unless other pick-up arrangements have been made with GLASSTEK Incorporated.
Customer Pick-up Orders at Shipping Terminal
Items left at the trucking terminal for customer pick up are subject to storage charges per the trucking terminal’s policies. Freight not picked up from the terminal would be subject to redirect/return charges.
Third-party Orders
If you order our parts from a third-party site, you will have to contact the third party directly regarding all the information on your order. We will not be able to provide you with an ETA, shipping information, etc. – ANY RETURNS WILL HAVE TO BE DONE THROUGH THE THIRD PARTY! – WE CAN NOT TAKE IT BACK OR ISSUE OUT ANY REFUNDS/CREDITS IF NOT DIRECTLY ORDERED THROUGH US!
Summit Racing Equipment Customers
Summit Racing Equipment is a third party site our products are available through. Any information regarding your order, you will have to contact Summit. For example, any questions regarding an ETA, shipping information, order changes etc. You MUST contact Summit Racing Equipment directly.
**IMPORTANT NOTE***: Summit Racing Equipment handles & sets up ALL of the shipping on their end. Glasstek Inc does not have any control when an order will be shipping out once completed or with what carrier. Any questions or concerns about when an order through Summit will be shipping out, please contact them direct.
ANY RETURNS WILL HAVE TO BE DONE THROUGH THE THIRD PARTY! – WE CAN NOT TAKE IT BACK OR ISSUE OUT ANY REFUNDS/CREDITS IF NOT DIRECTLY ORDERED THROUGH US!
UPS Ground Quotes
All quotes given for UPS Ground costs prior to finalizing the order with the full address are ESTIMATES. UPS Ground costs are subject to change depending on exact address & exact package dimensions. Pricing given at time of finalizing the order is the final cost.
Limited Access Charge Locations:
Special Orders and Charges
All custom products and mold charges will be prepaid and are non-returnable. Any products that are to be customized must be specified on the original order in full detail.
Custom hoods CANNOT be returned/exchanged - once the customer chooses a scoop & it is installed then delivered it is unreturnable. It is up to the customer to measure & pick a scoop accordingly. Glasstek Inc is NOT liable.
NOTICE: CUSTOM ORDERS CAN NOT BE CANCELLED ONCE PRODUCTION OR ANY MODIFICATIONS HAVE BEEN STARTED.
Notice to Purchaser
Checks will no longer be accepted for any customer pick-ups unless approved by GLASSTEK Incorporated
GLASSTEK Inc. has the right to verify that checks, money orders, or credit card numbers are legitimate and used legally.
Shipping & Pricing
Shipping, crating, and boxing costs are the responsibility of the customer. All items sent via Truck Freight or UPS Ground will be sent FREIGHT/ SHIPPING PREPAID. GLASSTEK Incorporated is not responsible for any freight costs or damages. GLASSTEK Incorporated will try to use well-respected common carriers with which we have developed relationships.
** ALL ORDERS MUST BE PAID IN FULL BEFORE THEY ARE MOVED OVER TO PACKAGING TO BE SHIPPED – KEEP IN MIND PACKAGING A PRODUCT TAKES ABOUT 1-2 BUSINESS DAYS **
NOTE: Shipping costs come directly from the trucking line, and all shipping costs are out of our hands.
ATTENTION: **TRUCK FREIGHT SHIPMENTS ARE “TAILGATE” DELIVERY – YOU ARE RESPONSIBLE FOR UNLOADING THE FREIGHT. IF YOU ARE UNABLE TO UNLOAD IT YOURSELF & NEED A LIFTGATE, THE TRUCKING LINE CHARGES AN ADDITIONAL $100.00 FOR THIS SERVICE**
IMPORTANT NOTE: Giving permission for the trucking line to unload the freight FOR YOU & leave outside because you are not home for your delivery appointment is ACCEPTING the $100.00 lift gate fee - you or someone else MUST be present to unload the freight to avoid this charge!
Cancellations
Any orders cancelled will be subject to a handling charge of 15% of the total. All cancellations must be approved & confirmed by GLASSTEK Inc.
This includes: if an order is in the middle of production, if an order is finishing up production or is already boxed up then cancelled - a 15% restocking fee will apply. No exceptions.
Any shipments/orders being refused then cancelled not due to factory error will have a 15% restocking fee deducted from the cost of the part - packaging/shipping costs are non-refundable.
This applies to retail customers & distributors/vendors.
Residential Deliveries
Any missed delivery appointments are subject to a re-delivery charge – the charge depends on the trucking line.
Shipments Going to Canada
Customers located in Canada are responsible for any custom clearances, duties/taxes & brokerage services – GLASSTEK Inc is not responsible for any of these charges. It is up to the customer to have a broker set up & take care of any customs, duties & taxes.
Notice to Vendors
Business checks are no longer accepted upon pick up. All checks must be mailed/sent in before pick up so the check can clear & the part is paid for when picked up.
GLASSTEK Inc. has the right to verify that checks, money orders, or credit card numbers are legitimate and used legally.
Damaged Freight
REMINDER: INSPECT YOUR PACKAGE BEFORE SIGNING! – DO NOT BE FOOLED BY BOXES IN “GOOD CONDITION”! COMPLETELY INSPECT THE FREIGHT! – GIVING THE TRUCKING LINE PERMISSION TO DROP THE FREIGHT OFF WITHOUT A SIGNATURE IS SIGNING FOR IT! EVEN IF IT IS DAMAGED! YOU WILL BE RESPONSIBLE FOR THE FREIGHT & IT WILL BE OUT OF OUR HANDS!
**If the driver does not "allow inspections" mark on the paperwork/BOL "DRIVER DECLINING INSPECTION. POSSIBLE CONCEALED DAMAGE", sign & immediately open the freight. If there is damage & you would like to refuse, call us & we will contact the trucking line**
Important note: If the customer is having someone other than themselves sign & accept the freight, it is the CUSTOMERS responsibility to inform that individual that the freight MUST be inspected for damage before signing. Glasstek is NOT liable if damaged freight is signed for & there is no notation on the delivery receipt of damage. THE TRUCKING LINE WILL DENY THE CLAIM IS DAMAGE IS NOT NOTED ON THE PAPERWORK!
We cannot control what happens when trucking lines pick up the freight, and if it is damaged, it’s out of our hands once it is signed.
The customer needs to file a claim to have the freight repaired or re-order once reimbursed.
**NOTE: Please only refuse freight that is DAMAGED ie. gouges, cracks, etc. - SCUFFS IN THE GEL COAT IS NOT REFUSABLE DAMAGE! If customer refuses a non-damaged product they may be responsible for all shipping charges & a re-stocking fee.**
If your freight gets damaged, you have 2 options depending on the trucking line listed below:
IF FREIGHT GETS DAMAGED:
Option 1
Refuse the freight – the damaged freight will come back to us. We will be able to take care of everything & get the freight shipped back ASAP.
Option 2
Filing a claim with the trucking line if you will have someone local fix the product. If you choose this route: MARK ON THE BOL (BILL OF LADING) THE FREIGHT ARRIVED DAMAGED. – IT TAKES BETWEEN 60-120 DAYS FOR CLAIMS TO BE RESOLVED!
WARNING: Keep in mind if you choose option #2, everything that happens after you accept the freight damage and file the claim is completely out of our hands. It will be between you & the trucking line, and we, unfortunately, will not have any pull or say.
**IMPORTANT NOTE REGARDING HOODS FOR FRONT ENDS: YOU MAY HAVE TO TRIM DOWN/CUT THE LIPS OFF OF THE FIBERGLASS HOOD TO FIT ON THE FRONT END!**
Because our fiberglass parts are ALL handmade from molds, there will be areas where thickness of the fiberglass & gelcoat resin will vary as well as the black topcoat. In addition, when there are multiple fiberglass pieces being assembled together there will most likely be varying degrees of adhesive thickness & some of that adhesive will be squeezed out in the process. If you do not prefer that look you are more than welcome to finish the underside of the product as well (bolt on hood underside) this is common & not to be considered poor quality.
Dry fit the part before making any modifications. Chips, cracks, and wax residue on/in the gel coat/and or primer or fiberglass can exist due to being in transit and can be easily fixed during the prepping process. The gel coat and/or primer finish must be sanded, and other prep work may be required before painting. **THE BLACK GEL COAT IS NOT MEANT TO BE A FINAL FINISH! - OUR PRODUCTS ARE MADE TO BE PAINTED OR WRAPPED!**
**The gel coat will fade over time & products may come with the gel coat scuffed up due to shipping that get buffed out when sanded for paint**
Fiberglass parts are hand-made, and they’re not machine-made and therefore not perfect/ the same. Due to fiberglass's hand-laid nature, this product is NOT a direct bolt-on.
Fiberglass may require prepping, sanding, shaving, cutting, or other types of bodywork. Some hoods are extended and may need to be cut back to stock size. On some hoods, scoops are left long and may need to be trimmed back to clear wipers and made with fiberglass resin. We do not offer any guarantee of fitment on vehicles that have been involved in accidents and/or have anybody damage or customization.
If you order a hood at a later date after your front end - at the time of ordering the hood it is YOUR responsibility to mention the hood is for a fiberglass front end so we can cut & foam the hood accordingly. OUR SYSTEM IS NOT COMPUTERIZED! WE WILL NOT KNOW THE HOOD IS FOR THE FRONT END UNLESS YOU TELL US! If not mentioned, it is your responsibility to cut & re-foam the hood once you receive it. Glasstek is not liable.
Pricing Information
All prices are subject to change without notice. Prices are per each item unless specified. GLASSTEK Incorporated is not responsible for printing errors in catalogs or any advertisements. Most products are made to order; therefore, delivery times may vary. The time frame to make molds is estimated and may vary depending on the work involved. Mold work generally takes longer than predicted.
** Note: FIBERGLASS PRODUCTS ARE NOT A DIRECT BOLT-ON OEM PRODUCT – Parts may have to be trimmed & adjustments made for a perfect fit – check our FAQs for further info **.